How do I return an item?

Items eligible for return must be within the accepted return date and in the same condition that it was delivered to you.  

To initiate a return: Enter your order number and email address here. Assuming your order is eligible for a return, click on the request a return button. On the next page, choose the reason that best describes your reason for return along with how you would like to ship it back to us.

A return authorization number will be issued; be sure to clearly write this number on the outer packaging of your area rug. Otherwise, your return may be refused or incur a 25% restocking fee. 

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