Product Questions

Are the colors on your website accurate?

The images we display have the most accurate colors possible. Please keep in mind that color variances may occur with handmade items. In some instances, patterns may vary according to size as well. These are no...

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Will the sizing vary from whats listed?

We do our best to provide you with the accurate dimensions of all products, but please be advised that variations may exist by up to 5% of the published dimensions. This is normal and is not considered a defec...

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How do I care for my area rug?

To care for your area rug: Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully. When vacuuming, use the lowest avail...

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Will my rug require a rug pad?

On hard surfaces such as wood and tile, we highly recommend the use of a non slip rug pad to keep your area rug from sliding around.

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My rug is shedding, is this normal?

It is normal for new rugs to shed yarn fibers. Depending on the weave type of your area rug and where it is being used, it may continue to shed over the span of its lifetime. Proper and regular vacuuming will h...

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Can I preorder or reserve pricing on an out of stock item?

Out of stock items may only be purchased in the event we have a confirmed stock replenishment date. These items will display a "back ordered until" date once selected from our size list, and can be added to you...

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Can you tell me when an item will be back in stock?

To receive a notification e-mail when the item you are interested in is back in stock, please select the rug size you desire and enter your e-mail address into the field titled "Notify me when this product beco...

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