Shipping Questions

What are the shipping costs?

At Rugs USA, shipping is always FREE to the contiguous United States. If you are shipping your package to Canada, please be advised there is a 35% shipping charge. Additionally, you will be responsible to pay ...

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How will my item ship?

We ship packages with UPS or FedEx ground service. Over-sized items that are too large or heavy to ship with ground couriers will be shipped via one of the following: UPS Freight, XPO Logistics, or R + L Freigh...

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My item shipped Freight. How do I track it?

When your items ship, a bill of lading or PRO number will be provided. To track a UPS Freight shipment, click HERE. To track an R + L Carriers shipment, click HERE. To track an XPO Logistics shipment, click H...

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Do you ship to Alaska or Hawaii?

Unfortunately, no. We ship only to the 48 contiguous United States. This does not include Alaska, Hawaii, or any U.S. territories.

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Do you ship internationally?

Unfortunately, we do not ship outside of the contiguous United States and Canada.

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Do you ship to APO or P.O. boxes?

No. Our shipping couriers only deliver to street addresses.

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Can I refuse delivery of my item?

Refusals are allowed only in cases where the merchandise has been damaged in transit. If an item is refused for reasons other than damage, a 25% restocking fee may apply.

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