Return Questions

What is your return policy?

You may return an item for a refund of the purchase price within 14 days of delivery. Return shipping costs are the customer's responsibility. To initiate a return, click HERE and enter your email address and ...

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How do I return an item?

Items eligible for return must be within the accepted return date and in the same condition that it was delivered to you. To initiate a return: Enter your order number and email address here. Assuming your o...

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How long do I have to complete a return after receiving my RA#?

Once you have received a Return Authorization number, your return must be completed within 7 calendar days. If you have chosen to use your own carrier, please send your return tracking number HERE. Include th...

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Will I have to pay for the return shipping if I decide to return my item?

Yes. While we often give free shipping on orders to customers, we are not able to offer free shipping for returns. We do however discount our return shipping rates for your convenience and provide you with quic...

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How much will return shipping cost?

The price of a return label depends on the size of the product being returned, and is automatically calculated for you at time of the return. We also take into consideration the product weight, distance to trav...

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I refused delivery of my item.

No returns will be accepted without a return authorization number. If an item is received without proper authorization it may be refused or incur a 25% restocking fee. Only items damaged in transit may be refus...

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