I have not received parts of my order.

Items on your order are shipped "as ready". You may receive some parts of your order sooner than others as a result. If tracking information has not been assigned to the items on your order within the average lead time displayed, please contact Customer Care for further assistance. 

Please note: Purchases made for back ordered items may be canceled by Rugs USA in the event an ETA has been changed to an unconfirmed date, or a date that exceeds 30 days from the original time of purchase.

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