Where is the rest of my order?

In order to get you your items as quickly as possible, we ship out each item as soon as it is ready. You may receive some parts of your order sooner than others as a result.

As always, if you have any questions, we're here for you! Just send us a note to info@rugsusa.com, and we'll be happy to help.

Please note: in some rare cases, some of our back-ordered rugs may be discontinued by our suppliers after you have purchased a rug. In this case, we will have to cancel your order and give you a full refund.

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