I've submitted my return request. What's next?

If you are using our subsidized return shipping:

You'll receive an email from FedEx with a return label, as well as an email with a Return Authorization number. Once you receive your return label, simply print it out and bring it along with your repackaged rug to your nearest FedEx Ship Center. You will be provided with a label pouch to protect and attach your label to your rug.

Note: you will be getting a separate return label for each item you return e.g. if you ordered two (2) items on a single order, and you want to return those items, you should be getting two (2) separate return labels.

If you have chosen to use your own carrier:

Once you arrange for shipping, please send us your shipping information and return tracking number by clicking HERE or sending us an email to info@rugsusa.com. Include the order number, name on the order, and Return Authorization number, which you should have received in an email when you created your return (format: rugsusa-WS1234567-123456)

Be sure to save your shipping receipt and tracking information! And remember, if you have any questions, don't hesitate to reach out to us at info@rugsusa.com.

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