Can I cancel my order once it has been placed?

As long as your rugs have not left our warehouse, you can cancel your order for any reason.

Just send us an email to with the subject line "Cancellation Request" and include your order number in the subject line. Your order number starts with a WS followed by 7 numbers (e.g. #WS1234567) and can be found either in your confirmation email or on your rug label.

You can also give us a call at 1 (800) 982-7210, and we'll be happy to help!

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