Can I cancel my order once it has been placed?

As long as you send us an email within 12 hours of your order, you can change your mind and cancel your order.

Just send us an email to with the subject line "Cancellation Request" and include your order number in the subject line. Your order number starts with a WS followed by 7 numbers (e.g. #WS1234567) and can be found either in your confirmation email or on your rug label.

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