How do I return an item?

We're sorry you weren't satisfied with your rug!

Enter your order number and email address 
here, which will take you to your order details page. Once there, scroll to the bottom of the page and click on the "Request a Return" button.

On the return request page:

1.) Click on the item you'd like to return.

2.) Pick a reason that best describes your return. We want to know why you're returning so we know how to get better!

3.) Hit "Submit." That's it!

Once you finish processing your return:

1.) Print the label: FedEx should be sending you a link to your return label. Print it using your method of choice! (We can't help you with that one, sorry.)

2.) Re-wrap your item if it isn't wrapped anymore: Unfortunately, FedEx won't let us ship loose/unpackaged items, so we do ask that you securely wrap your item(s), either in the original wrapping or a similarly secure plastic.

3.) Label your return: You can do this one of two ways:

a. Place the label in a FedEx Shipping Pouch (they will have one at your FedEx dropoff location) and attach the pouch to your return.

b. Just use clear plastic shipping tape to tape the folded label directly onto your wrapped item. (Make sure you cover the entire label in tape; humidity is a real thing.)

4.) Ensure that there are no other tracking labels attached to your package: other labels are very confusing to FedEx. Keeping only one label on your package is the best way to make sure your package comes straight to us!

5.) Drop off your package: you can do this at any FedEx Office, FedEx Ship Center, FedEx Alliances (Office Depot or OfficeMax), or a FedEx Authorized Shipping Outlet near you. ("Where are these places?" Glad you asked! Just head to, click the orange " Find My Location" button, and enter your zip code.)

That's the whole process! If you need help with any of these, or if you have any other questions, we'd love to hear from you; just reply directly to this email or give us a call at 1-800-982-7210.

Thanks for choosing us!

Of course, if you do have any questions or concerns, please don’t hesitate to contact us by replying directly to this email or giving us a call at 1 (800) 982-7210.

Did you find this article helpful?