How do I return an item?

Items eligible for return must be within the accepted return date and in the same condition that it was delivered to you.  Please note: The majority of the items we feature, including all Rugs USA branded area rugs, are shipped individually wrapped and with unique tracking numbers. Any return items must be shipped back in the same manner as they were received.

To initiate a return: Enter your order number and email address here. Assuming your order is eligible for a return, click on the request a return button. On the next page, choose the reason that best describes your reason for return along with how you would like to ship it back to us.

A return authorization number will be issued; be sure to clearly write this number on the outer packaging of your area rug. Otherwise, your return may be refused or incur a 25% restocking fee. 

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