Order Questions

How can I check the status of my order?

Just enter your email address and order number into our "Check Order Status" tool on the right hand side of this page! You can also follow the link HERE to find your order status. Your order number starts wit...

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Can I cancel my order once it has been placed?

As long as your rugs have not left our warehouse, you can cancel your order for any reason. Just send us an email to info@rugsusa.com with the subject line "Cancellation Request" and include your order number ...

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Can I hold parts of my order?

Once we have received your order, it begins processing immediately. We cannot hold order items in our warehouse or postpone a delivery date.

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How long will it take to receive my order?

In stock items usually leave our warehouse within 1 - 3 business days. Lead times prior to shipping vary by brand and are clearly displayed on every product page. "Lead times" are the estimated number of days i...

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I have not received parts of my order.

Items on your order are shipped "as ready". You may receive some parts of your order sooner than others as a result. If tracking information has not been assigned to the items on your order within the average l...

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