Order Questions

How can I check the status of my order?

Just enter your email address and order number into our "Check Order Status" tool on the right hand side of this page! You can also follow the link HERE to find your order status. Your order number starts wit...

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Can I cancel my order once it has been placed?

As long as your rugs have not left our warehouse, you can cancel your order for any reason. Just send us an email to info@rugsusa.com with the subject line "Cancellation Request" and include your order number ...

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Can I hold parts of my order?

We've built our system around delivering your rug as quickly as possible, so unfortunately, we can't hold or postpone parts of your order. Don't worry! Just order when you're ready, and we'll get your rug to y...

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How long will it take to receive my order?

In stock items usually leave our warehouse within 48 hours. Once your order has shipped, it may take an additional 3 - 6 business days for actual delivery, depending on your location.

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I have not received parts of my order.

Items on your order are shipped "as ready". You may receive some parts of your order sooner than others as a result. If tracking information has not been assigned to the items on your order within the average l...

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