Product Questions

Are the colors on your website accurate?

The images we display have the most accurate colors possible. Please keep in mind that color variances may occur with handmade items; remember, these pieces are unique and made by local artisans! In some insta...

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My rug is 2 inches off on one side! Is this normal?

Because we source from different vendors in order to provide you with the best value possible, you may see a variation of up to 5% of the published dimensions in your rug. This happens across the industry, but ...

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How do I care for my area rug?

To see our rug care guidelines, click ​HERE! To care for your area rug: Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum car...

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Should I get a rug pad?

We highly recommend the use of a non slip rug pad to keep your area rug from sliding around, especially on hard surfaces such as wood and tile.

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My rug is shedding, is this normal?

Don't worry! It's normal for new rugs to shed yarn fibers. Depending on the weave type of your area rug and where it is being used, it may continue to shed over the span of its lifetime. Proper and regular va...

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Can you tell me when an item will be back in stock?

Of course! If you see an out-of-stock item that you like, enter your e-mail address into the field titled "Notify me when this product becomes available." We'll make sure to send you a note as soon as we get i...

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