Shipping Questions

Do I have to pay for shipping?

At Rugs USA, shipping is always FREE to the contiguous United States. If you are shipping your package to Canada, please be advised there is an up to 75% shipping charge. You may also be responsible to pay any...

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How will my item ship?

We ship packages with FedEx ground service. Over-sized items that are too large or heavy to ship with ground couriers will be shipped via one of the following: UPS Freight, XPO Logistics, or R + L Freight. An ...

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My item shipped Freight. How do I track it?

When your items ship, a bill of lading or PRO number will be provided. To track a UPS Freight shipment, click HERE. To track an R + L Carriers shipment, click HERE. You will be contacted by the Freight carri...

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Will you ship to me?

If you live in the contiguous United States or Canada, the answer is yes! If you live outside of Canada and the lower 48, unfortunately, the answer is no. However, we're working hard to change that!

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Do you ship to APO or P.O. boxes?

Unfortunately, our shipping couriers only deliver to street addresses.

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