Return Questions

What is your return policy?

You may return an item for a refund of the purchase price within 30 days of delivery. To return an item, click HERE and enter your email address and order number to get started.

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How do I return an item?

We're sorry you weren't satisfied with your rug! Enter your order number and email address here, which will take you to your order details page. Once there, scroll to the bottom of the page and click on the "R...

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Can I exchange an item?

Unfortunately, we can't issue exchanges at the moment. However, if you aren't completely satisfied with our rugs, we are happy to help you through our Easy Returns process and placing a new order at the same ti...

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