You may return an item for a refund of the purchase price within 30 days of delivery. Return shipping costs are the customer's responsibility. To initiate a return, click HERE and enter your email address and ...
Read ArticleItems eligible for return must be within the accepted return date and in the same condition that it was delivered to you. Please note: The majority of the items we feature, including all Rugs USA branded area ...
Read ArticleOnce you have received a Return Authorization number, your return must be completed within 10 calendar days. To ensure your refund is processed in a timely manner, please make sure unique tracking numbers are a...
Read ArticleYes. While we often give free shipping on orders to customers, we are not able to offer free shipping for returns. We do however discount our return shipping rates for your convenience and provide you with quic...
Read ArticleIf you are purchasing a quick print FedEx label from our website, the cost is automatically calculated for you at time of the return. The price of a return label depends on the size of the product being returne...
Read ArticleUnfortunately, we do not allow direct exchanges for any items purchased via our website. Your original purchase must be returned. You may place a new order at any time before or after your return has been compl...
Read ArticleNo returns will be accepted without a return authorization number. If an item is received without proper authorization it may be refused or incur a 25% restocking fee. Only items damaged in transit may be refus...
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