Return Questions

What is your return policy?

You may return an item for a refund of the purchase price within 30 days of delivery. To return an item, click HERE and enter your email address and order number to get started.

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How do I return an item?

We're sorry you weren't satisfied with your rug! Enter your order number and email address here, which will take you to your order details page. Once there, scroll to the bottom of the page and click on the "R...

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I've submitted my return request. What's next?

If you are using our subsidized return shipping: You'll receive an email from FedEx with a return label, as well as an email with a Return Authorization number. Once you receive your return label, simply print...

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Will I have to pay for the return shipping if I decide to return my item?

Yes. While we often give free shipping on orders to customers, we are not able to offer free shipping for returns. We do however discount our return shipping rates for your convenience and provide you with quic...

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How much will return shipping cost?

If you are purchasing a quick print FedEx label from our website, the cost is automatically calculated for you at time of the return. The price of a return label depends on the size of the product being returne...

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Can I exchange an item?

Unfortunately, we can't issue exchanges at the moment. However, if you aren't completely satisfied with our rugs, we are happy to help you through our Easy Returns process and placing a new order at the same ti...

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