We are so sorry for the issue you are experiencing with your order. We want to take care of this for you right away! If your item(s) arrived damaged or you received the incorrect item(s) please email our Customer Support team at info@rugsusa.com providing your order number, item name and an image of the issue.
In the event your order is being delivered by one of our freight carriers please examine your order and reject any items that show signs of damage or are incorrect.