We're sorry you weren't satisfied with your order, but we want to make your return process as seamless as possible!
Enter your order number and email address here
On the return request page:
1.) Click on the item you'd like to return.
2.) Pick a reason that best describes your return. We want to know why you're returning so we know how to better you in the future!
3.) Hit "Submit." That's it!
Once you finish processing your return:
1.) Print the label: FedEx should be sending you a link to your return label. Print it using your method of choice! We unfortunately are unable to print out return labels on behalf of our customers.
2.) Re-wrap your item if it isn't still wrapped: Unfortunately, FedEx won't let us ship loose/unpackaged items, so we do ask that you securely wrap your item(s), either in the original wrapping or a similarly secure plastic.
3.) Label your return: You can do this one of two ways:
a. Place the label in a FedEx Shipping Pouch (they will have one at your FedEx drop-off location) and attach the pouch to your return.
b. Just use clear plastic shipping tape to tape the folded label directly onto your wrapped item. Make sure you cover the entire label in tape to make sure it’s secure!
4.) Ensure that there are no other tracking labels attached to your package: other labels are very confusing to FedEx. Keeping only one label on your package is the best way to make sure your package comes straight to us! You can simply cross out the old label or cover it with the new one.
5.) Drop off your package: you can do this at any FedEx Office, FedEx Ship Center, FedEx Alliances (Office Depot or OfficeMax), or a FedEx Authorized Shipping Outlet near you.
That's the whole process! Of course, if you do have any questions or concerns, please don’t hesitate to contact us by emailing us at firstname.lastname@example.org