As of August 2023, Rugs USA no longer sells Mulberry protection plans. If you have already purchased a protection plan with Rugs USA through Mulberry, your plan will remain active unless otherwise stated. Please follow the below to file a claim:
To file a claim under an active protection policy, you simply need to follow the below instructions:
- Log onto your dedicated Mulberry portal HERE
- Click on the product for which you are looking to file a claim
- Scroll down to click on “File a Claim”
- Enter the following information regarding the claim:
- Incident date
- Upload photos of damage
- Claim description
- Submit your claim!