Orders
- How can I track my order?
- When should I expect to receive my order?
- How do I view my past order history?
- How do I adjust my order?
- How do I update my shipping address?
- How can I cancel my order?
Shipping
- Holiday Delivery Shipping Cut Off
- Where does Rugs USA ship?
- Do you ship to APO/FPO or P.O. boxes?
- Do you ship Internationally?
- Are Taxes and Duties Covered?
- Which shipping carrier will deliver my order?
Returns
- What is Rugs USA's returns policy? (Canada)
- What is Rugs USA's return policy? (United States)
- Do I need to wrap my rug for return?
- Why can't I process my return?
- How do I start a return?
- Can I make an exchange?
Products
- Do Rugs USA Products Contain Latex?
- Products Marked as "Final Sale"
- How do I write a review on a product?
- Should I purchase a rug pad?
- Are the colors on your website accurate?
- How can I add myself to the out of stock list for a product I'm interested in?
Custom By Rugs USA
- What is "Custom" about the Custom by Rugs USA Collection?
- Can I have a sample before I make my custom rug purchase?
- How to Measure for a Custom Rug
- Where can I have my Custom Rug shipped?
- What is the cancelation & return policy for the Custom Rug Collection?
- Is there a shipping fee for Custom Rugs?
Payment
- Does Rugs USA offer any additional discounts?
- How do I apply store credit to my order?
- Promotional Code Usage
- Can I combine promotional codes?
- Can I split my payment onto multiple cards?
- Why was I not refunded the full amount for my return?