Orders
- How can I track my order?
- When should I expect to receive my order?
- How do I view my past order history?
- How do I adjust my order?
- How do I update my shipping address?
- How can I cancel my order?
Shipping
- Where does Rugs USA ship?
- Do you ship to APO/FPO or P.O. boxes?
- Do you ship Internationally?
- Are Taxes and Duties Covered?
- Which shipping carrier will deliver my order?
- I need a certificate of insurance, COI, for my Custom by Rugs USA Delivery
Returns
- What is Rugs USA's returns policy? (Canada)
- What is Rugs USA's return policy? (United States)
- What is the cancelation & return policy for the Custom Rug Collection?
- Do I need to wrap my rug for return?
- Why can't I process my return?
- How do I start a return?
Products
- Do Rugs USA Products Contain Latex?
- Products Marked as "Final Sale"
- How do I write a review on a product?
- Should I purchase a rug pad?
- Are the colors on your website accurate?
- How can I add myself to the out of stock list for a product I'm interested in?
Payment
- How do I apply store credit to my order?
- Promotional Code Usage
- Can I combine promotional codes?
- Can I split my payment onto multiple cards?
- Why was I not refunded the full amount for my return?
- What payment methods does Rugs USA accept?
Rug Protection Plans
Rug Care
Accounts & Privacy
Customer Support
- Why am I getting a message that I am "in line" to get onto Rugsusa.com?
- Can I speak with someone about my order?
- I'd love to collaborate with Rugs USA!
- I have a press inquiry for Rugs USA.
- Does Rugs USA offer a loyalty program?
- Does Rugs USA offer a Trade Program?