Due to the made-to-order nature of this collection, all Custom by Rugs USA products are final sale and cannot be returned.
Once your order has been placed, we cannot guarantee a window for cancellations. If you need to make an adjustment to your existing custom rug order, please contact Customer Service as quickly as possible so we can do our best to assist you at +1800-982-7210.
To avoid the need to cancel or return, it is crucial that you measure your space and double-check the dimensions you've entered before placing your order.
We highly encourage all customers to purchase custom rug samples before making their final decision. 12" x 12" samples can be purchased from any custom rug product page for $5.00 each.
Please view our guide on measuring your space to ensure you are thrilled with your custom rug purchase, How to Pick Your Perfect Rug Size.
** If you have any issues with the product received, please email our Customer Service team immediately at firstname.lastname@example.org. Within your email, please include your name, order number starting with (WS), images of the product received, and a summary of the issue.