When your items ship, a bill of lading or PRO number will be provided.
To track a UPS Freight shipment, click HERE.
To track an R + L Carriers shipment, click HERE.
You will be contacted by the Freight carrier to schedule a delivery appointment. Items will be delivered curb side of the address. Please carefully inspect your order upon delivery to ensure the merchandise is. If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a precise description of the damage on both your copy and the carrier's copy of the delivery receipt. If you feel like the merchandise is damaged beyond repair, please refuse delivery and contact Rugs USA Customer Support as soon as possible to report the damage.
