We are sorry to hear you are experiencing an issue with the product you received. Quality is of the utmost importance to all of us here at Rugs USA.
If your item(s) arrive damaged or you receive the incorrect item(s), please contact our Customer Service team right away!
Please note that we require images of the issue you are experiencing or the product you received in order to assist you. We highly recommend sending those via our live chat or email to help prevent any delay in your claim being resolved.