Now that you've initiated your return...
1.) Print the label: Once you have completed processing your return, you can print your label(s) immediately OR at your convenience. Your label will also be emailed directly to the email address on file. Unfortunately, we are unable to print out return labels on behalf of our customers. If you have not received your label via email, please contact customer service at info@rugsusa.com, and we'd be happy to assist. Please remember, each item you are returning will need its own unique shipping label.
2.) Re-wrap your item if it isn't still wrapped: Unfortunately, FedEx won't let us ship loose/unpackaged items, so we do ask that you securely wrap your item(s), either in the original wrapping or a similarly secure plastic.
3.) Label your return: You can do this one of two ways:
a. Place the label in a FedEx Shipping Pouch (they will have one at your FedEx drop-off location) and attach the pouch to your return.
b. Use clear plastic shipping tape to secure the folded label directly onto your wrapped item.
4.) Ensure that there are no other tracking labels attached to your package. Other labels are very confusing to FedEx. Keeping only one label on your package is the best way to ensure that your package comes straight to us! You can simply cross out the old label or cover it with the new one.
5.) Drop off your package: you can do this at any FedEx Office, FedEx Ship Center, FedEx Alliances (Office Depot or OfficeMax), or a FedEx Authorized Shipping Outlet near you.
That's the whole process! Of course, if you do have any questions or concerns, please don’t hesitate to contact us by emailing us at info@rugsusa.com