We allow returns on most** Rugs USA products within 30 days of delivery within the Contiguous United States, Hawaii & Alaska. All returns must be shipped using a Rugs USA-provided return label, and the product(s) must be received in the same condition in which they were delivered.
If your order starts with "WS" please click HERE to start your return.
If your order starts with "RUSA" please click click HERE to start your return.
We are unable to accept or process returns for the following;
-
- Items marked as final sale
- Purchases delivered to Canada and/or Puerto Rico
- Products purchased from the "Custom by Rugs USA Collection"
- All return shipping fees are covered by the customer and calculated at the time of return processing. The total return fee will be deducted at the time of refund.
- Once your return is delivered, please allow 5-10 business days for it to be processed and refunded. Please allow your bank or credit card provider 5-7 business days to reflect the refund on your statement.