We allow returns on most** Rugs USA products within 30 days of delivery within the Contiguous United States, Hawaii & Alaska. All returns must be shipped using a Rugs USA-provided return label, and the product(s) must be received in the same condition in which they were delivered. You can select between receiving store credit OR a refund back to your original form of payment minus return shipping fees.
**All orders placed via "Facebook Shops" through any Meta platform will receive a Rugs USA store credit, minus return fees, for their return.
Please click HERE to start your return.
We are unable to accept or process returns for the following;
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- Items marked as final sale
- Purchases delivered to Canada and/or Puerto Rico
- Products purchased from the "Custom by Rugs USA Collection"
- Return shipping fees are covered by the customer and calculated before completing your return
- Rugs USA provides customers with discounted carrier rates for all returns
- Once your return is delivered, please allow 5-10 business days for it to be processed for a refund or store credit.
- If being refunded back to your original form of payment, please allow your bank or credit card provider 5-7 business days to reflect the refund on your statement.